yokcash Platform Privacy Notice
This page describes what we collect when you use yokcash and how we keep that data protected. We collect personal information only to verify your identity, process your deposits and withdrawals, and detect fraud. Your data is encrypted and stored securely on our servers.
We at yokcash operate live-dealer tables, a sportsbook covering Liga 1 and international tournaments, and slot games across our mobile app and web platform. To provide these services, we need your email, phone number, and identity documents. We also track your betting activity and payment history to comply with anti-money-laundering regulations and to prevent account abuse.
Our privacy practices are designed to be transparent. This notice explains what information we collect, who we share it with, how long we keep it, and what rights you have. If you have questions about your data on yokcash, contact our support team via live chat or email.
What We Collect on yokcash
When you register a yokcash account, we collect your email address, phone number, and a password. We also collect your full name, date of birth, and residential address. These details are required for account verification and to comply with anti-money-laundering laws in the jurisdictions where our service is available.
Before you can withdraw funds, we require identity verification. We collect a photo of your government-issued ID (passport, national ID, or driver's license) and a recent selfie. We use automated facial recognition and manual review to confirm your identity matches your account details. We also collect your bank account or e-wallet details (for DANA, e-wallet, mobile banking, local payment, online payment, or direct bank transfer to e-wallet, mobile banking, local payment, online payment) to process withdrawals.
Betting and Transaction Data on yokcash
We collect records of every bet you place, every game you play, and every deposit or withdrawal you make. This includes the amount, the time, the game or market, and the outcome. We also collect your IP address, device type, and browser information each time you log in.
We use this data to detect fraud, prevent account takeover, and comply with anti-money-laundering regulations. We also use it to identify problem betting patterns and to improve our platform. Your betting data is linked to your account and is never sold to third parties.
Data retention on yokcash
We keep your account data for as long as your account is active. After you close your account, we retain transaction records for seven years to comply with financial regulations. Identity documents are deleted after verification unless we need to retain them for dispute resolution.
How We Use Your Data
We use your personal information to verify your identity, process your deposits and withdrawals, and settle your bets. We also use it to detect and prevent fraud, money laundering, and account abuse. Our fraud detection system flags unusual patterns (such as multiple accounts from the same device or rapid large withdrawals) and may pause your account pending manual review.
We use your email and phone number to send you account notifications, withdrawal confirmations, and security alerts. We do not send marketing emails unless you opt in. We use your betting data to improve our platform, fix bugs, and understand which games and markets are most popular. We may also use aggregated, anonymized data for research and reporting.
Third-Party Processors and Data Sharing
We share your data with payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and your bank) to process deposits and withdrawals. We also share data with our identity verification provider to confirm your ID. These processors are bound by confidentiality agreements and may not use your data for their own purposes.
Our servers may sit outside your jurisdiction. We use data centers in multiple regions for redundancy and performance. Your data is encrypted in transit and at rest. We do not share your data with advertisers, data brokers, or other third parties except as required by law. If we receive a legal request from law enforcement, we will comply to the extent required by law and will notify you unless prohibited.
Cookies and Tracking
We use cookies to keep you logged in and to remember your preferences. We also use cookies to track your activity on our platform so we can detect fraud and improve performance. These cookies are stored on your device and are not shared with third parties.
You can disable cookies in your browser settings, but this may prevent yokcash from functioning correctly. We do not use third-party tracking pixels or analytics services that track you across other websites.
Your rights
- You can request a copy of all data we hold about you on yokcash.
- You can request correction of inaccurate data.
- You can request deletion of your account and associated data (subject to legal retention requirements).
- You can opt out of marketing emails at any time.
- You can lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
Security Practices
We protect your data using industry-standard encryption (TLS 1.2 or higher) for all data in transit. Your password is hashed and salted so we cannot see it. Your payment details are tokenized and never stored in full on our servers. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
We limit access to your data to employees and contractors who need it to perform their job. All staff sign confidentiality agreements. If we discover a data breach, we will notify you and relevant authorities within the timeframe required by law. We maintain cyber insurance to cover potential losses from data incidents.
Your Privacy on yokcash
We respect your privacy and operate yokcash with transparency. We do not sell your data to third parties. We do not use your data for purposes other than those described in this notice without your consent. We do not share your betting history or account balance with other users.
If you have a privacy concern or believe we have misused your data, contact our compliance team via email. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you can escalate your complaint to your local data protection authority.
This privacy notice applies to all users of yokcash across Jakarta, Surabaya, Bandung, Medan, and Semarang. We may update this notice at any time by posting a revised version on our platform. Your continued use of yokcash constitutes acceptance of any updates. We will notify you of material changes via email.